Privacy Policy — Ored Valley Car Care

1. Information We Collect

We collect information necessary to provide and improve our services. Types of information include:

• Contact Information: name, email address, phone number when you request services or support.
• Service Details: vehicle details, service history, appointment dates and preferences you provide to schedule or manage car care services.
• Transactional Data: payment details and billing information processed through third-party payment processors (we do not store full payment card data on our servers).
• Technical Data: IP address, browser type, device information, operating system, and analytics data collected automatically.
• Communications: messages, emails, or feedback you send to us.

2. How We Use Information

We use collected information for the following purposes:

• Provide, operate, and maintain our services and customer accounts.
• Schedule, fulfill, and manage vehicle maintenance and repair services.
• Process payments and prevent fraud; billing and invoicing.
• Communicate important notices, confirmations, service reminders, and responses to inquiries.
• Improve and personalize our platform, perform analytics, and develop new features.
• Comply with legal obligations and protect our rights, property, or safety and that of our users.

3. Legal Bases for Processing (Where Applicable)

When required by applicable law (for example under data protection laws such as the GDPR), we rely on legal bases including:

• Performance of a contract with you (such as providing booked services).
• Consent, when you have given permission for specific processing activities.
• Legitimate interests, such as improving services, fraud prevention, and ensuring security, balanced against your privacy rights.
• Compliance with legal obligations.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate the site, remember preferences, and collect analytics. You can control cookies through your browser settings and opt-out of most tracking via device or browser tools. Blocking certain cookies may affect site functionality.

5. Third-Party Services and Sharing

We may share information with trusted third parties to provide and improve services, including payment processors, analytics providers, and service partners. Third parties are contractually required to protect personal information and use it only for permitted purposes. We do not sell personal information for direct marketing to third parties.

6. Data Security and Retention

We implement administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect data, no security measures are perfect or impenetrable. We retain personal information only as long as necessary to fulfill the purposes described, meet legal obligations, resolve disputes, and enforce agreements.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, update, restrict processing, object to processing, request deletion, or obtain a copy of your data. To exercise your rights, contact us at info@oredvalley.info. We will respond to requests in accordance with applicable law and may need to verify your identity before fulfilling requests.

8. International Transfers

Personal information may be processed in countries other than your own, including regions where our service providers operate. When transferring data internationally, we use appropriate safeguards required by law to protect your information.

9. Children

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child in violation of applicable law, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will post a prominent notice on our platform and update the effective date. Continued use of the service after such changes constitutes acceptance of the updated policy.

11. Contact

If you have questions or requests about this Privacy Policy, please contact: